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Privacy Policy

This Privacy Policy applies to all users of our Website, related mobile sites, and software applications, collectively referred to as “our Platforms,” which are used to access and purchase our products and services. The purpose of this Privacy Policy is to outline how, why, and when Sitting Buck (“we,” “us,” or “our”) collects, processes, and protects your Personal Information in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

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We respect your privacy and take the protection of your Personal Information seriously. By using our Platforms, you agree to the processing of your Personal Information as set out in this Privacy Policy.

 

1. Definitions
 

In this Privacy Policy:

  • “Personal Information” and “process/processing” bear the meanings as set out in POPIA.

  • “you” and “your” refer to every person accessing or using our Platforms.

  • “registered user(s)” refers to anyone registered on our Platforms who has provided us with a unique username and password, along with other Personal Information necessary for ordering goods on our Platforms.

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2. Children’s Privacy

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If you are below the age of 18, please get permission from your parent or guardian before using our Platforms or sharing your Personal Information. We may verify this permission by requesting your parent or guardian’s contact details.

 

3. Personal Information We Collect and Process

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Sitting Buck processes your Personal Information in a reasonable, adequate, and purpose-specific manner. When you become a registered user, we collect and process your information to provide our services, including:

  • Name, surname

  • Email address

  • Physical and billing addresses

  • Mobile phone number

  • Gender, date of birth, and identification number

  • Online identifiers (e.g., device and IP information)
     

Should your Personal Information change, you may update your details within your account profile.

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4. Information from Using Our Platforms

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When you access our Platforms, we may collect additional Personal Information such as:

  • Log information on how, when, and for how long you use our Platforms, content viewed, and search queries.

  • Information about the equipment you use, browser, or operating system and IP address.

  • Geographic location and device identifiers, which may include location-enabled data.

  • Information from third parties, such as social media, which may be linked to your interactions with our Platforms.

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5. Purpose of Processing Your Personal Information

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We process your Personal Information to:

  • Identify and verify your identity.

  • Create and maintain your user account.

  • Fulfil contractual obligations for orders, deliveries, and returns.

  • Communicate with you regarding your orders, account, or support.

  • Notify you about changes to our Platforms, products, and policies.

  • Send marketing materials if you have opted in (with the option to opt-out).

  • Conduct research and statistical analysis (with anonymized data).

  • Comply with legal or regulatory obligations, such as tax and financial laws.

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6. Retention and Restriction of Records​

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We retain your Personal Information for as long as:

  • It is necessary to provide our products or services to you.

  • It is required by law or aligns with our retention policies.

  • It is needed to maintain our contractual relationship.
     

When the purpose for which we collected or processed your information expires, we will stop using it and, if permissible by law, will delete it.

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7. User Tracking and Cookies

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Our Platforms use cookies and tracking technologies to improve your experience, including:

  • Personalizing your interactions and tailoring our services to your interests.

  • Offering relevant advertising and limiting ad frequency.

  • Enabling functionality on our Platforms for seamless use.
     

By accessing our Platforms, you consent to our use of cookies. You may disable cookies through your browser settings, but this may affect certain Platform functionalities.

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8. Direct Marketing and Opt-Out Rights

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You have the right to opt out of direct marketing by electronic communications (e.g., email, SMS) by following the opt-out instructions included in such communications.

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9. Who Else Processes Your Personal Information

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We do not sell your Personal Information to third parties. We may share your information with:

  • Employees and third-party service providers assisting us in fulfilling orders and managing customer interactions.

  • Law enforcement or government officials if required to comply with legal obligations or investigations.

  • Service providers under contract, solely for fulfilling specific business needs.

  • Other members within our business group, if applicable, for direct marketing (opt-in only).

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10. Transfers of Information Outside South Africa

 

In cases where we transfer your Personal Information outside of South Africa for storage or processing, we ensure it meets POPIA requirements and is adequately protected.

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11. Securing Your Personal Information

 

We take reasonable technical and organizational measures to safeguard your Personal Information. This includes:

  • Physical, technical, and network security.

  • Access controls, monitoring, and encryption protocols.

  • Data breach reporting and remediation processes.

  • Written confidentiality agreements with any third parties processing information on our behalf.

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12. Your Rights Regarding Your Personal Information

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You have the right to:

  • Access, correct, or update your Personal Information.

  • Request a record of your Personal Information (a fee may apply).

  • Request the correction, destruction, or deletion of your information, subject to legal retention requirements.

  • Object to certain processing activities or withdraw consent, where applicable.
     

Should you feel that your rights are not being respected, you may lodge a complaint with the Information Regulator in South Africa.

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